At Sotaykhoinghiep, we are dedicated to providing high-quality fashion shoes for women. We understand that sometimes things don’t work out as planned. Our return and refund policy is designed to ensure a smooth process if you need to return a product. Please review the details below to understand our procedures.

Eligibility for Returns

We accept returns on unworn and unused women’s fashion shoes within 30 days of delivery. To be eligible for a return, items must be in their original condition and packaging. Shoes that have been worn, used, or damaged are not eligible for return unless they arrive defective.

How to Initiate a Return

To initiate a return, please contact our customer service team at support@sotaykhoinghiep.com with your order number and reason for return. We will provide you with a return authorization number and instructions on how to proceed. Please do not send items back without prior authorization.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your item arrives safely. Sotaykhoinghiep is not responsible for items lost or damaged during return shipping.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at support@sotaykhoinghiep.com with your order number and photos of the damaged item. We will work with you to resolve the issue by offering a replacement or a full refund.

Non-Returnable Items

Please note that worn or used fashion shoes are non-returnable unless they are damaged or defective. We ensure that all products are delivered in optimal condition.

Contact Us

If you have any questions about our return and refund policy or need further assistance, please don’t hesitate to reach out to us:

Address: 2619 Purdue Ave, Los Angeles, California, United States
Phone: (510) 528-8958
Email: support@sotaykhoinghiep.com

Thank you for choosing Sotaykhoinghiep. We are committed to ensuring your satisfaction with our stylish and high-quality women’s fashion shoes.